     Romanian AntiVirus (TM) version 6.54
     SUPPORT.TXT - Technical support
     Last updated: February, 1999


     Technical Support is provided, for product's lifetime,
     online or by e-mail from the moment when you purchase
     Romanian AntiVirus. Before asking for technical support,
     however, we ask that you follow a few steps first in order
     to allow us to better serve you:

     Please follow these steps. In doing so, you help us control
     our support load, which allows us to dedicate more resources
     to the most serious issues.

     Step #1: Read the documentation thoroughly. Almost all
     technical support issues are covered in the help file.

     Step #2: Visit our websites http://www.shareware.ro,
     http://www.gecad.ro or http://www.rav.ro. There may be
     updated information on this site that answers yourquestion.

     Step #3: Make sure you are running the most current version
     of the software. You can see what version you have by
     running the software and clicking on the INFO button. The
     most current version is always available at our website:
     http://www.shareware.ro/updates.htm. If there is a more
     current version available, download it and install it. Your
     problem may simply be an issue related to a non-current
     revision of the software. In fact, this is the most common
     technical support issue.

     Step #4: If your problem is still not resolved, then:
 
      Get technical support online at: http://support.gecad.ro.
 
      Print out the form below and mail it to:

          GeCAD srl
          Str. Gh. Petrascu 53, Bl. PM53
          Sc. A, Et. 1, Ap. 8
          74506 Bucharest
          Romania
    
     or fax it to us on +40 1 324 84 09. Alternatively, copy it
     to your word processor, fill in the blanks and email the
     text file to support@gecad.ro. Thank you!


     PROBLEM REPORT FORM

     Although we have tested the Romanian AntiVirus software,
     some bugs may get by us, or you may have incompatible
     hardware or software that we do not have to test. Please use
     this form to report program problems to us.


     Today's Date: ___/___/___ (MM/DD/YY)

     Title: [ ] Mrs.  [ ] Miss  [ ] Ms  [ ] Mr.  [ ] Other:______
     Name: ______________________________________________________
     Company (if applicable): ___________________________________

     Address: ___________________________________________________
     ____________________________________________________________
     City: ______________________________________________________
     State/Province: ____________________________________________
     ZIP/Postal Code: ___________________________________________
     Country: ___________________________________________________

     Telephone (with Area & Country Codes): _____________________
     Fax (with Area & Country Codes): ___________________________
     E-Mail Address: ____________________________________________

     Program Name: Romanian AntiVirus Professional 6.___

     Bugs, Suggestions & Comments: ______________________________
     ____________________________________________________________
     ____________________________________________________________
     ____________________________________________________________
     ____________________________________________________________
     ____________________________________________________________
     ____________________________________________________________
     ____________________________________________________________
     ____________________________________________________________
     (Please be as specific as possible about bugs. If we cannot
     duplicate your problem, we cannot help get it fixed. Please
     read the program's documentation carefully first.)


     SYSTEM CONFIGURATION

     Computer: __________________________________________________
     Amount of memory: __________________________________________
     Video Card: Mono/CGA/EGA/VGA/Herc/Other: ___________________
     Type of Monitor: Mono/Color/Other: _________________________
     Printer: ___________________________________________________
     Hard disk: _________________________________________________
     Number of floppies: ________________________________________
     Windows Version: ___________________________________________
     Other: _____________________________________________________
