###  | Support |

#### Known Problems Several problems with free quote data used for intraday charts are seen. We attempt to correct for most of these, but not all of them are correctable. The ECN (realtime) quotes are not available for all securities, also since these do not represent the entire market they may not be showing the best trade price on any given quote all though the difference is negligible most of the time for heavily traded securities. Also using a quote source for intraday charts supplies only a snapshot of what is happening in the market every few seconds and does not see every trade, so consequently the range of any candle could be further than is shown by this method. Again, this appears to be negligible most of the time. If SSChart crashes while connected to one of the quote routers, it may be necessary to close the quote router and restart it before restarting SSChart in order to reestablish communication. #### FAQ's There may be additional information posted on our website. #### How do I adjust the graph after a stock split? If you have been tracking the stock before the split, most of the data you are viewing was saved in a file on your local disk from before the split. After the split do <right-click> | Reload to reread the entire range of data. If it does still not appear correct, get the data from a different site by selecting { Data | Data Sources }, and changing the source for the time period you are looking at. Then do another Reload. Some sources do not change their data promptly after a split. #### Once I have the studies setup the way I want, is there a quick way to get these in a new chart? Save your chart as a "favorite". With the chart you want to save selected select either { <right-click> | Add to Favorites }, or { Chart | Add to Favorites }. Then give the chart a name you wish to save it as. After you do this, the name will appear under the CHART menu, where you can select it to reproduce the chart. Once you have the new chart, just enter symbols or make other changes as you wish. #### Reporting Problems Check our support page to see if the problem is already know to exist in the version of SSChart you are running. If it is known, there may be a work-around or and update posted. If not please report it to us at support@simiansavants.com Be sure to include all pertinent information that might help us in reproducing the problem. This includes the exact version and build number from the { Help | About SSChart... } dialog, and the OS you are running (Windows 95? 98? NT?). along with a description of the problem, including any status messages that were displayed. If the program crashes and you see an error message like "Intruction at 0x00443ab2 accessed memory at 0xcefecefe" or something similar. Please copy down these exact numbers shown and report them to us along with the program build number (shown under { Help | About SSChart... } ). This information will help us to find and fix the problem. It is also helpful for us to know exactly what you were doing at the time, what type of charts were opened, etc. If after a program crash it crashes again immediately upon restarting, deleting your page layout file will generally solve this problem. Unless you have done a { File | Save Page } to a different name, the layout file is named pages.ssc in the CONFIG directory. (If you installed SSChart in C:\SSChart, the full path would be C:\SSChart\CONFIG\Pages.ssc ). If you have saved your layout to a different file, then of course delete that one instead. #### Reporting Good Stuff If you like SSChart or some feature in particular, we like to hear about that too. If you find new web sources providing historic data, let us know. We can easily configure the program to access addition sources. #### Updates When you purchase a permanent license, it will work for all later releases with the same function level (or greater) that you have now. Later releases may have a multitiered license fee to enable advanced features. The enabling of these features will be controlled by the "Key Level" of the license you purchase. (All current keys are level 1, so this key will enable level 1 features in any upgrade release which you download from our site.) You can add your name to our mailing list and be sent and email notice whenever we post updates. You can do this at: http://www.simiansavants.com/ssmail.shtml

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