*********
IMPORTANT
*********

Please install mdac 2.7 (http://www.microsoft.com/data/download_270RTM.htm)
and  the Jet Service pack 3 http://www.microsoft.com/data/download_Jet4SP3.htm)
before using LBE Helpdesk.

These files have not been included with LBE Helpdesk
as many users will already have them installed.

*************************************************
PLEASE CLOSE ALL OTHER PROGRAMS BEFORE INSTALLING
*************************************************
Thank you for installing LBE Helpdesk.

This is a fully featured version which you may
try for up to 45 days.  After that time, you
should purchase it if you wish to continue using
it.

You may freely distribute this trial version to others as long
as you distribute the entire package unmodified.

Please uninstall any earlier versions of LBE Helpdesk
before installing this version.

Please visit our web site;

http://www.LbeHelpdesk.com

or e-mail us at support@LbeHelpdesk.com if you have
any questions.

*****************
HELPDESK PRODUCTS
*****************

Here are our helpdesk related products (please visit http://www.LbeHelpdesk.com for more
details/pricing):

LBE Helpdesk 2.5:
-----------------
This is an early version which we distribute for free.  There is no licence charge.

LBE Desktop Helpdesk:
---------------------
LBE Desktop Helpdesk makes it easy to keep track of all of your customer service issues.
The system keeps a full audit trail of all work and uses e-mail to keep both the customer
and operators fully informed of progress. It uses either a MS Access database (supplied),
MS Sql Server or Oracle database, which can be shared with our Desktop Helpdesk.

LBE Web Helpdesk:
-----------------
This is a helpdesk system which is hosted on a web server and accessed via a web browser.
You may host it on Windows 95/98/NT/2000/XP.  It uses either a MS Access database (supplied),
MS Sql Server or Oracle database, which can be shared with our Desktop Helpdesk.


LBE Helpdesk Mail-in Server:
----------------------------
Lets your customers send a simple e-mail to automatically create new helpdesk jobs,
update their existing jobs and retrieve the current status.
Works with LBE Desktop Helpdesk and LBE Web Helpdesk.

Helpdesk Hosting:
-----------------
We can host your LBE Web Helpdesk on our website.  This saves you the problems of
finding a suitable webhost, installation and set up.
Plus you don't have to buy a licence outright, in effect we rent the application to
you for the length of the hosting agreement.

