********************************************************************
*                                                                  *
*             IBM PERSONAL SYSTEMS SUPPORT GUIDE                   *
*                                                                  *
********************************************************************


ABOUT THE IBM PERSONAL SYSTEMS SUPPORT GUIDE
--------------------------------------------
The IBM Personal Systems Support Guide is a customer deliverable
designed to give a comprehensive and structured approach for IBM
Personal Systems hardware and software products.  There are two
versions of the guide:  a pocket version and the full version.
The guide can be freely distributed to anyone - customers, dealers,
etc.

The pocket version is a two-page, fan-fold summary of the most used
IBM support numbers.  The full version is 58 pages in length, and is
divided into the following chapters:

            1  - IBM Phone Number Directory
            2  - IBM Purchasing and Ordering Information
            3  - IBM Automated Fax Support
            4  - IBM Electronic Support
            5  - IBM Support Offerings
            6  - IBM Development Support Offerings
            7  - IBM Tools and Publications
            8  - IBM IBM Services


PRINTING EPS FILES
------------------
The EPS (Encapsulated PostScript) files require a PostScript printer
to print.  EPS files will not print on a 3820.  These files need to
be downloaded to your PC as BINARY.  Once downloaded, they can be
printed to your PostScript printer by entering a command such as
"copy pssguide.eps lpt3" (only an example).  If printing to a LAN
printer, make sure you are going to a PostScript queue!!  After
printing, photocopy both versions to be two-sided (duplexed).


AUTHOR INFORMATION
------------------

Timothy J. Barron                        Phone:    312-245-3818 T/L 261
Account Marketing Specialist             Fax:      708-228-2200 T/L 788
Midwestern Area Product Marketing        IBMLink:  CHGVMIC1(TJBARRO)
Personal Systems (IBM PC Company)        Advantis: IBMMAIL(USIB3Z5P)
1701 Golf Rd., Rolling Meadows, IL 60008 Internet: tjbarro@vnet.ibm.com
